Authentic Luxe — Support

Need help, found a bug, or want to suggest a feature? Email us and we'll get back to you, usually within 1–2 business days.

Support email: ppeltriaux@gmail.com

Quick answers

The app couldn't identify my item. Try a closer, well-lit photo with the brand or model number visible. The AI is conservative — partial logos or odd angles are harder.
The authenticity result seems wrong. Authenticity is an AI assessment of your photos, not a guarantee. Add the suggested extra angles (logo, stitching, hardware, date code) to raise confidence, and confirm high-value items with a professional service.
Prices look off for my country. The app uses your approximate location to pick the right eBay marketplace. If results are sparse locally, we fall back to eBay US.
I'm not getting "when available" notifications. Make sure you've granted notification permission (iOS Settings → Authentic Luxe → Notifications).
How do my free scans work? Your first 3 scans unlock the full app, authentication included. After that, Authentic Luxe Pro keeps everything unlimited.
I want to delete my data. Swipe left on a scan in History to delete it (the server-side watch is removed too). To wipe everything, delete the app and any local data goes with it.